IT Support – Product
To further develop our growth we are looking for
a talented technician to join our IT Support Team
At Skymetrix our vision is to power the aviation industry to sustainable growth. Our state-of-the-art cloud-based platform gives airlines a new way to improve fuel and cost management and delivers benefits that are critical success factors for any aviation business.
To further our growth, we are looking for an IT-Support (m/w/d*) for our products for 40 hours per week to join our support team in Braunschweig or Frankfurt.
*As a company headquartered in Germany, we adhere to the ‘Third Gender Law’. We recognize that a strong team is born out of diversity, formed by people with different qualities and capabilities.
Your responsibilities
- Responsible processing of support requests (1st to 3rd level)
- The support includes the receipt, maintenance/documentation in JIRA, independent analysis, finding the best solutions for our customers, answering requests according to SLAs and reporting to customers on progress
- Tasks within our service portfolio (system administration, EDI support, SaaS hosting, contract maintenance, etc.)
- On-site support for customers (in connection with travel) on individual cases
- Set up a knowledge database on customer installations (products and services) and keep it up to date.
- Willingness to work on weekends, holidays and shifts and be on call if necessary.
Requirements
- Successfully completed degree (e.g. computer science) or a comparable education
- Technical knowledge: SQL (e.g. with Oracle)
- Good analytical understanding of business processes
- Knowledge of airline processes, e.g. through working in or with airlines would be an advantage
- Proficiency at Windows operating systems, Windows Office programs, network technologies
- Business fluent in German and intermediate English skills and possible other languages
- Detail-oriented and independent way of working and willingness to take ownership of tasks.
What's in it for you?
- The ability to influence the company’s journey actively and sustainably on the support side.
- Being on the cutting edge of events and building close relationships with customers.
- An international and multicultural work environment
- Permanent employment contract
- Flexible working hours
- Option to work remotely
- 6 weeks of holiday leave
- Dynamic and international working environment
Join our team at Skymetrix and embark on an exciting journey where your expertise, ambition, and dedication will be rewarded while making a lasting impact in the ever-evolving world of aviation.
