Crew
Get the best from your crew
Skymetrix Crew solutions were formerly branded as Rainmaker. To find out more about our legacy brands, visit the Our Evolution page.
Attracting and retaining flight crew is a big challenge for airlines. Paying crew accurately can seem an impossible task when governed by complicated collective agreements, but it’s the foundation for effective crew cost management and crew retention. Every airline needs to have an accurate, efficient and transparent crew pay process.
Understanding how efficiently crew are used is another big challenge. Airlines need metrics from Day of Operations that tell them:
- how well optimized crew schedules are
- how scheduling events and irregular operations are managed
- how these events drive crew costs
- what levels of crew productivity are being achieved
- how well reserve or standby crew are being utilized.
Although crew costs make up 12% to 15% of total operating costs, many airlines can’t rigorously analyze how crew plans are performing to ensure they are getting value for money.
Thankfully, these challenges can be overcome with better technology and processes.
Our crew solutions give you total control over your crew pay process, and complete visibility of your crew costs and productivity. In addition to accurate pay, they provide a single source of truth, connecting and synchronizing data sources to report on hundreds of KPIs related to crew costs, crew utilization, crew productivity, and operations performance.
Key benefits
- Increase crew pay accuracy levels to 99%+
- Improve crew retention and satisfaction
- Track KPIs for crew costs, productivity, efficiency and much more
- Reveal the strengths and weaknesses of crew rosters
Over 135 airlines already use our solutions...
Skymetrix Crew solutions
Crew Pay Manager and Crew Pay Analyzer
Automate complex pay calculations and process pay in line with your Collective Agreements and pay rules. Crew Pay Manager reduces the time you spend processing pay and ensures 99%+ accuracy, which means fewer disputes and happier crew.
Streamlined pay
Crew Pay Manager simplifies the complex. It automates crew pay calculations based on Collective Agreements, pay rules and performed duties. Increase the accuracy and efficiency of your crew pay process.
Full transparency
Through an easy-to-access web interface, the solution provides transparency to all stakeholders involved in the pay process — crew members, finance managers, and unions. This builds trust and reduces disputes.
Fewer disputes
Because of its accuracy and transparency, disputes are rare. But if they do occur, Pay Manager has an online system for logging and resolving queries fast. Typically, airlines see 90%+ fewer emails and phone queries.
Integrated data
Crew Pay Manager integrates with a variety of Crew Management and Flight Operations systems, so you can unify data, further streamline processes, and save more time.
Crew pay analysis
Crew Pay Analyzer enables you to scrutinize crew pay and costs by pay bucket/category, crew member attributes (Base, Crew Category, Qualification) and much more. See the cost for every pay rule.
Track popular KPIs
Monitor key metrics through pre-built dashboards and reports, such as cost per block, credit to block, reserve productivity, average premium credit per crew member, and absence/deadhead/reserve guarantee credit as a % of block.
Custom analysis
You can get instant access to the reporting database (OLAP Cube) using tools like Excel, R and Tableau. This empowers business analysts to manipulate the data any way they want, and search for answers to specific questions.
Scalable & flexible
Crew Pay Analyzer is based around a standard Business Intelligence architecture, so the solution is flexible, scalable and integrates smoothly with other systems. It will flex as your airline’s requirements change.
Crew Analytics
Are you getting what you expect from your flight crew? Crew costs make up 12% to 15% of total operating costs, but do you really know what cost variances occur and why? Now you can find out with Crew Analytics. It’s made up of three key modules:
Crew Variable Cost
Measure budgeted, planned and performed crew and flight schedules for a given season or bid period. You can identify cost over-runs, improve control of variables, re-validate crewing levels, and improve schedule planning.
Crew Productivity
Analyze crew schedules to determine a single crew-day count for the predominant activity performed. Compare crew utilization against targets and KPIs for broad groups of crew or for individual crew members.
Crew Impact Analysis
Identify which pairings break and why, and see the cost and productivity impact of each crew scheduling change. Find out which disruptions are controllable so you can create a better plan and minimize costs.
Operations Analytics
Delays cost money and chronic delays cost lots of money, so it’s essential to get control of your performance and punctuality. Operations Analytics helps you do just that by providing full visibility of delays and their associated costs in near real-time.
Track every flight
Operations Analytics tracks every flight from fleet–launch in near real-time, so you can get total visibility on Day of Operations performance across your network. Track KPIs such as Punctuality, Tarmac Delays, Irregular Operations, and Taxi Times.
Dashboards & reports
Visual dashboards and KPIs show trends month-on-month or week-on-week. You can view by Aircraft Type, Aircraft, Captain, City Pair and Flight. Set-up alerts and schedule report distribution to make sure everyone stays up to date.
Self-Service Analytics
Your power users can data-mine the reporting database (OLAP Cube) using tools like Excel, R and Tableau, so they can search for answers to important questions. This also provides a single version of the truth for internal, external and regulatory reporting.
Custom reports & alerts
Create and distribute custom reports using the embedded report builder tool, so everyone stays up to date. Configure alerts based on specific events or on KPIs exceeding defined thresholds.
- Case Study
One platform for all direct operating costs
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Enhance your solution
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