Customer Success Manager
We are looking for a full-time Customer Success Manager to join our CSM team in Europe.
At Skymetrix, our vision is to power the aviation industry to sustainable growth. Our state-of-the-art cloud-based platform gives airlines a new way to improve fuel and cost management and delivers benefits that are critical success factors for any aviation business.
To further our growth, we are looking for a Customer Success Manager (m/w/d*) for 40 hours per week to join our CSM team in Europe.
*As a company headquartered in Germany, we adhere to the ‘Third Gender Law’. We recognize that a strong team is borne out of diversity, formed by people with different qualities and capabilities
About the role
Are you passionate about building strong relationships and helping customers achieve their goals? We are looking for a dedicated and proactive Customer Success Manager to join our team.
In this role, you will be the main point of contact for our customers, ensuring they receive exceptional support and value from our products and services.
You will work closely with cross-functional teams to drive customer satisfaction, retention, and growth. If you thrive in a dynamic environment and have a knack for solving problems and driving results, we’d love to hear from you!
Your responsibilities
- Build deep relationships and drive product adoption
- Drive the customer journey to ensure clients are successful and that we retain and grow their business
- Understand and document the customer’s organization: its needs, goals, and challenges
- Work with a pre-defined group of our customers
- Engage with customers in a dedicated and regular manner e.g., in monthly service reviews, quarterly business reviews and product trainings
- Educate and train customers on the best ways to use our products and its new features
- Be the primary point of contact for day-to-day activities and support escalations
- Drive revenue (contract renewals, identify upsell opportunities)
- Promote awareness of our latest innovations and product developments
- Develop the customer relationship so you become a trusted advisor
- Create and update internal customer account plans (including strategy, success criteria, execution plans)
- Manage, track and trace commercial and financial affairs
- Perform business health checks.
Requirements
- 5+ years of experience in a customer-facing role
- Experience with consulting or account management is a big plus
- Experience in SaaS environments is a plus
- You can communicate clearly and with empathy to become a trusted advisor for our clients
- You can collaborate effectively with different internal teams (e.g., support, project management, business analysts, marketing, product)
- You enjoy learning about our products and their technical foundation
- You show business insight to understand the client’s needs while keeping a professional attitude
- You combine an analytical mindset with a can-do attitude
- You can identify root causes and address them quickly
- Fluency in English.
Location and reporting
- Preferably in Frankfurt or Braunschweig, Germany
- Report to the Head of Customer Success Management based in Germany.
What's in it for you?
- Competitive compensation: We offer a competitive salary package commensurate with your skills and experience, recognizing the value you bring to the organization.
- Impactful role: As a Customer Success Manager, your work will make a tangible difference to airlines and their success. You will also help shape the future of our business in a rapidly growing market, driving revenue and market share.
- Growth potential: With our ambitious expansion plans and a focus on sustainable growth, you will have ample opportunities to advance your career and broaden your skill set within a dynamic and innovative organization.
- Cutting-edge solutions: Skymetrix provides industry-leading airline fuel, cost, and crew management solutions, enabling you to work with cutting-edge technology and stay at the forefront of innovation in the aviation industry.
- Collaborative environment: You will join a diverse and highly collaborative team where ideas are encouraged, and your contributions will be valued. We foster a culture of teamwork and support, providing a stimulating and engaging work environment.
- Meaningful work: By contributing to the optimization of airline operations, you will play a crucial role in enhancing safety, efficiency, and profitability for our customers, making a meaningful impact on the aviation industry as a whole.
Join our team at Skymetrix and embark on an exciting journey where your expertise, ambition, and dedication will be rewarded while making a lasting impact in the ever-evolving world of aviation.
