Customer Collaboration
We’re driven by our commitment to customer collaboration and dedicated to providing you with a platform for success.
Solutions built for the industry, by the industry
Since 2001, we have continuously worked with our aviation customers and industry partners to develop new functionality that addresses industry challenges and requirements. Our platform is therefore the result of over 20 years of shared learning so it’s truly been built by the industry, for the industry.
One key example of this is that our platform uses IATA’s Fuel Data Standards and is built to integrate easily with other aviation systems, so you will never be locked in.
Maximizing your success is our priority
Our mission is to transform fuel and cost management for airlines to maximize their success. Our customers have different goals and so success could mean increasing profitability, improving efficiency, staying competitive, or growing sustainably.
Whatever your goals, we’ll work closely with you to understand your specific requirements, share our experiences and shape a solution that fits perfectly.
How we collaborate
We collaborate and co-innovate through a range of activities, including:
- Our Customer Success Program offers each airline a dedicated Customer Success Manager (CSM) who understands the specific business goals and requirements, and ensures that our solutions meet these.
- Co-development of new features and services — with individual customers and with industry bodies.
- Regular user groups where our customers get the opportunity to provide feedback and influence our solution roadmaps.
- Industry summits where senior level executives from across the industry are invited to share their insights and challenges.
- Consultancy and contract management services.
- Formal partnerships such as our strategic partnership with IATA.
We partner with our customers to enable them to reduce costs, enhance efficiency and improve profitability, which provides a strong platform for them to grow sustainably.
Learn & Engage
Read, download, learn and engage with our resources hub
Crew pay: the critical process you can't afford to get wrong
NACU Conference — Fall 2026
